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These terms set out the rules that apply when you access mposepot, open an account, and use any service on this site — including deposits via DANA, OVO, GoPay, and Bank Transfer, and all game content available where local law permits. Read through each section so you know exactly what you agree to and what choices remain yours.
When you create an account on mposepot, you enter into a direct agreement with us. These terms govern how your account operates, how transactions are processed, and what content you can access. Availability depends on local law and is limited to eligible regions where mposepot operates. Your account is personal to you. You are responsible for keeping your login credentials secure and for all activity that occurs under your account. If you suspect unauthorized access, contact our support team straight away using the channels listed on this page. Transactions processed through DANA, OVO, GoPay, Bank Transfer, and QRIS are recorded in your account dashboard after each session. Those records are the authoritative history of your activity. If any entry looks incorrect, you can raise a dispute through the account help section or contact support directly. We may update these terms when our services change or when local regulations require it. The current version is always shown in your account settings after login. Continuing to use the platform after an update takes effect means you accept the revised terms. If you disagree with a change, you can close your account by contacting support before the effective date.
DANA deposits and withdrawals are recorded in your transaction history. If a DANA entry appears incorrect, use the dispute path in your account dashboard to flag it within the window shown in your account settings.
OVO transfers are logged against your account wallet in real time. Your transaction record shows the status of each OVO movement; check it from the wallet tab before contacting support about a pending entry.
GoPay payments appear in your account history under the relevant session. If a GoPay charge does not match what you authorised, open a support ticket with the transaction reference shown in your dashboard.
Bank Transfer top-ups require the reference code shown at checkout. Once the transfer is confirmed on our end, the balance updates in your account wallet. The confirmation timeline depends on your bank's processing schedule.
QRIS scan payments are applied to your wallet after the payment gateway confirms the scan. The status is visible in your account transaction log; refresh the dashboard if the entry has not appeared within the window shown at checkout.
These terms apply to every part of your mposepot account — from the moment you register to every transaction and game session you complete. Some activities fall clearly inside this policy; others involve third parties whose own terms apply alongside ours. Understanding the boundary helps you know who to contact when something needs attention.
All login activity, password changes, and profile updates are governed by these terms. You are responsible for the accuracy of your registration details; corrections can be made from the account settings page after login.
Deposits and withdrawals processed through DANA, OVO, GoPay, Bank Transfer, and QRIS fall within this policy. Transaction records in your dashboard are the reference point for any query or dispute.
Game content supplied by JDB, Spadegaming, CQ9, Habanero, and Bigtime Gaming is available through our lobby. These studios supply the game titles; the account, wallet, and payment layer is operated by mposepot under these terms.
External payment providers and e-wallet platforms operate under their own terms and conditions. Where a third-party service is involved in your transaction, their terms apply to that part of the process; ours apply to what happens inside your mposepot account.
You have specific rights over how your account data is held and used. You can review your full transaction history at any time from the wallet section of your account dashboard — no request to support is needed for that. If a personal detail on your account is incorrect, the profile settings page lets you update it directly; for fields that cannot be edited from the settings screen, contact support with the corrected information and we will action it. If you have a question about how a particular term applies to your account, you can raise it through the live chat channel or by email. Responses cover what our policy says and what the options are; where a matter involves local law, we will tell you to seek independent advice rather than give a legal opinion ourselves. You can also request a copy of the data held under your account by contacting us through the support paths listed on this page.
Your full deposit, withdrawal, and session history is available in the account dashboard under the wallet tab. No approval is needed to view it — open the tab and filter by date or payment method.
Update your name, contact number, or payment details from the profile settings screen. If a field is locked, contact support with the correct information and a reference to the field that needs changing.
Policy questions can be submitted through the live chat channel or by email. Include your account ID and the specific term you are asking about so the team can give you a precise answer rather than a general one.
For anything that cannot be resolved from your account settings — disputed transactions, access issues, or data requests — use the support contacts listed in the Support section of this page.
If a question about these terms cannot be answered by reading this page, our support team handles policy queries through the channels below. Have your account ID ready when you contact us — it helps us locate your records and respond accurately.
Open the chat icon from any page after login. Describe your query and include the transaction reference or account section you are asking about. The team will respond within the session.
Send your query to the support email address shown in your account settings under the Help section. Include your account ID and a clear description of the term or transaction you are asking about.
The Help section inside your account dashboard covers common policy questions, dispute steps, and how to update your details. Check there first — many queries are resolved without needing to contact the team.
Your account data is held in line with the data handling practices described in our privacy policy, which is linked from your account settings page. We use standard security measures to protect your login credentials and transaction records; if you notice any unusual activity, use the account lock option or contact support immediately. Cookies are used to maintain your session and remember your preferences — you can manage cookie settings from the preferences section of your account. We retain transaction records for the period required by applicable regulations; the exact retention window is stated in the privacy policy. To request any change to how your data is held, contact us through the email or live chat channels shown on this page.
We hold your account data only for as long as required by applicable local regulations. The full retention schedule is in the privacy policy accessible from your account settings. Contact support to request a copy of what we hold under your account.
Session cookies keep you logged in and remember your display preferences. You can review or adjust cookie permissions from the preferences section of your account settings at any time without affecting your transaction history.
Your account is protected by your login credentials. We do not ask for your password through email or chat. If you receive a message requesting your credentials, report it to support immediately using the contact channels on this page.
When these terms are updated, the new version is published in your account settings with the effective date shown. The current version is always the one shown there after login; earlier versions are available on request through support.
These questions cover what our users ask most often about account terms, rights, and how to act on them. If your question is not answered here, use the support channels listed on this page.
They apply from the moment you complete registration and accept the terms at sign-up. Every deposit, withdrawal, game session, and account change you make after that point is covered. Availability depends on local law and is limited to eligible regions.
The current version is always shown in your account settings under the Policy or Legal section after login. If the terms have been updated since your last visit, the settings page will show the new effective date at the top of the document.
Yes. Open the wallet tab in your account dashboard, locate the transaction, and use the dispute option shown next to the entry. For DANA, OVO, GoPay, Bank Transfer, or QRIS transactions, include the payment reference shown in your history when you submit the dispute.
Most details — contact number, display name, preferred payment method — can be updated from the profile settings screen without contacting support. For fields that are locked, send the correction to our support team by email or live chat with your account ID and the new information.
We publish the updated version in your account settings with the effective date clearly shown. Continuing to use the platform after that date means you accept the revised terms. If you disagree, contact support before the effective date to discuss your account options.
Send your question to support by email or live chat. Include your account ID and quote the clause you are asking about. For questions that involve local law, the team will tell you to seek independent legal advice rather than interpret the law on our behalf.